Secure Shopping Guarantee & Privacy Policy
I. Secure Shopping Guarantee
At Lumora, your shopping experience is 100% secure. Our entire website is protected by SSL/TLS encryption, ensuring your payment and personal details remain safe during transmission and storage.
All payments are processed via trusted international gateways such as TX (XTransfer) or other reputable providers. For your safety, we do not store full credit card or account details on our servers.
II. Privacy Policy
This Policy explains how Lumora collects, uses, and safeguards your personal information when you use our website and services. By accessing our site, you agree to the practices described here.
1) Information We Collect
- Account & Order Details: name, email, phone number, billing and shipping addresses, optional company name.
- Payment Information: collected by payment processors to complete transactions. Lumora never stores full card data.
- Website Usage Data: cookies, IP address, browser type, pages visited, session duration (for analytics and security).
2) How We Use Your Information
- Process and deliver orders; provide after-sales and customer support.
- Improve site performance and user experience (optimization, troubleshooting, analytics).
- With your consent, send promotions or run personalized advertising.
3) Data Security
We use 128-bit or stronger SSL encryption and follow a data minimization approach — only collecting what is necessary to provide our services.
4) Third-Party Sharing & Compliance
- Logistics/Fulfillment: necessary details (name, address, phone) may be shared with couriers or manufacturing partners to complete delivery.
- Payments: necessary data is securely transmitted to compliant processors for authorization and risk control.
- Legal: information may be disclosed when required by law or to protect legitimate rights.
5) Cookies & Analytics
We use cookies to remember preferences and analyze performance. Some data may be combined with analytics/advertising partners for audience measurement and optimization. You may disable cookies in your browser; some features might not function properly.
6) Global Market & Cross-Border Transfers
Lumora serves customers worldwide. Orders may be fulfilled by partners in different regions, and certain data may be transferred and stored across borders under lawful and protected conditions.
7) Your Rights
- Access or update your account details at any time.
- Request deletion of your personal data by contacting us.
- Unsubscribe from marketing communications with one click.
- Opt out of personalized advertising or certain cookies via browser/platform controls.
8) Policy Updates
We may revise this Policy periodically. Updates will be posted on this page. Continued use of the site after changes constitutes acceptance of the revised terms.
9) Contact Us
Lumora Studio
Email: hello@diydyq.com
WhatsApp / Phone: +1-516-216-0839
Address: No. 5, Suike Street, Huangpu District, Guangzhou
Payment Method
Flexible options available upon request. Please contact us to arrange the most suitable payment method for your order.